Privacy Policy

Effective date: [03 March 2026]
Business name: NO1 Asbestos Removal Brisbane (“we”, “us”, “our”)
Website: https://www.no1asbestosremovalbrisbane.com.au/

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website or contact us for asbestos removal-related services.

1) What information we collect

We may collect personal information that you provide to us directly, including:

  • Contact details: name, email address, phone number

  • Service details: address/location of the job, property details, job requirements, photos you send us, and information required to provide a quote

  • Communication records: messages submitted via forms, email, phone, WhatsApp/SMS (if applicable)

  • Website usage data: IP address, browser type, device information, pages visited, referral pages, and approximate location (based on IP)

If you do not provide requested information, we may be unable to provide a quote or deliver certain services.

2) How we collect information

We collect information through:

  • Website enquiry/quote forms

  • Phone calls, emails, and messages

  • Cookies and similar tracking tools on the website

  • Third-party services such as analytics and advertising tools (where enabled)

3) Why we collect and use your information

We use personal information to:

  • Respond to enquiries and provide quotes

  • Deliver asbestos removal and related services

  • Communicate about bookings, schedules, and job updates

  • Improve our website, services, and customer experience

  • Maintain business records and comply with legal obligations

  • Prevent fraud, spam, and misuse of our website

  • Marketing (only where permitted), such as responding to service requests or sending relevant updates

4) Cookies, analytics, and advertising

Our website may use cookies and similar technologies to:

  • Make the website work properly

  • Understand how visitors use the site (analytics)

  • Improve performance and user experience

  • Support marketing and advertising (if enabled)

You can manage cookies through your browser settings. Disabling cookies may affect how the website functions.

We may use services like Google Analytics or similar tools to measure traffic and usage. These providers may process data outside Australia.

5) How we share your information

We may share personal information only when necessary, including with:

  • Our staff and contractors to deliver services and manage jobs

  • Service providers (e.g., hosting, email, analytics, CRM, invoicing) who help us operate the business

  • Regulators or authorities if required by law (e.g., compliance, safety, legal requests)

  • Professional advisers (accountants, legal advisers) where needed

We do not sell your personal information.

6) Sensitive information (important)

Because we provide asbestos-related services, some information you provide may relate to health/safety risks at a property, but we do not intentionally collect “sensitive information” about individuals (such as medical records). If you share sensitive details, we will handle them carefully and use them only for service delivery and compliance.

7) Data security and storage

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Measures may include access controls, secure systems, and limiting access to authorised personnel.

No method of transmission over the internet is 100% secure, but we work to maintain appropriate safeguards.

8) How long we keep information

We keep personal information only as long as needed to:

  • Provide services and customer support

  • Maintain business and tax records

  • Comply with legal and regulatory obligations

  • Resolve disputes and enforce agreements

When no longer needed, we will take reasonable steps to delete or de-identify it.

9) Third-party links

Our website may include links to third-party websites (e.g., Google Maps, social platforms). We are not responsible for the privacy practices of those sites. Please review their privacy policies.

10) Your rights and choices

You may:

  • Request access to personal information we hold about you

  • Ask us to correct inaccurate, outdated, or incomplete information

  • Opt out of marketing communications (where applicable) by contacting us or using the unsubscribe option if provided

To make a request, contact us using the details below.

11) International data transfers

Some of our service providers (such as website hosting, email platforms, analytics tools) may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.

12) Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

13) Contact us

If you have any questions, requests, or complaints about privacy, contact:

NO1 Asbestos Removal Brisbane 

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).